Question 1

Accepted Answer

Ball joints are part of the steering and suspension of most vehicles. A ball joint allows the front suspension to moveup and down and steer back and forth simultaneously. A ball joint consists of a metal ball encased in a metal housing.The two partsmove independently of each other and require regular lubrication.A worn-out ball joint may cause erratic steering and requires separation fromthe suspension control arm for replacement.1.Set the parking brake and chock the rear wheels. Place a floor jack under thefront frame rail on the side of the vehicle where the ball joint is to beremoved. Loosen the wheel lugs on the wheel one turn with a lug wrench. Raisethe floor jack. Place a jack stand under the frame rail. Finish removing thewheel lugs and the wheel.2.Remove the cotter pin from the castle nut on the underside of the ball jointto be removed with pliers. Remove the castle nut in a counterclockwisedirection with a socket and breaker bar.3.Insert the tapered open end of the upper arm of a four-way ball jointseparator in between the ball joint and the suspension control arm at the balljoint stud.4.Operate the lower arm of the separator. Remove the center bolt at the pivotpoint of the separator and move the lower arm to the next hole in the tool ifthe gap between the ends of the two arms is too far apart for the adjustmentscrew to operate. Replace the center bolt. Note that the ends of the upper andlower arms of separator should be in close proximity together.5.Turn the adjustment screw on the upper arm of the separator until it comesinto contact with the lower arm. Continue turning the nut with a wrench in aclockwise direction until the ball joint separates from the suspension controlarm.6.Loosen the adjustment screw and slide the separator away from the ball jointto remove it.

Question 2

Accepted Answer

The after-sale service of our company follows the principle of “The customer satisfaction is our persistent pursuit”, so that we set up our After-sale service Department to assist Marketing Department to ensure a perfect before-and after-sale service and smooth market operation.The specially-assigned staff members create files for our clients and record the information of products from processing to factory-leaving, we will also keep the record list in files for inspection at anytime. To meet the requirement of customers, we will send professionals from our company to offer systematic designing advice and recommend suitable products in accordance with the real situation.We provide a two-year warranty, any damage or breakdown (not artificially made) to the product happen, we will replace those broken components caused by raw material flaw or manufacturing problems for free within the warranty period. If the damage is artificially made or caused out of warranty period, we will help replace the components while only charging the cost price.Our company will also supply customers with various technical support and training courses. Regular return visits will be paid to improve the communication with you and solve problems in time.We will offer manuals, remote and on-site technical support for all the equipment of our company. As for the requirement of consultation, installation and repair, we will soon respond with solutions within 24 hours.Welcome to our company for technological exchange and factory-leaving inspection. The technical staff will provide you with excellent service featuring on-site operation demonstration and close communication.After-sale service hotline: +0086-574-88298696Dongning Tools(Ningbo) Co.,LTD

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